Shipping & Returns
Delivery
Delivery can be to any address as long as the address at which your payment card is registered is also present on your order.
If your order is of a high value we may ask that the items be shipped to your billing address if paid using a credit/debit card. Paypal transactions with a confirmed address are the only exceptions.
When you add products to your Shopping Basket, an estimated shipping charge can be calculated. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product and delivery slot availability. Some items are not stocked at our dispatch centre and can take an additionally day to arrive before dispatch. Small parcels may be delivered via Royal Mails 24 hour Service. We aim to deliver within 1-2 working days subject to availability. However, delivery may take up to 4 working days and increase again at peak seasonal times. You will be notified if we cannot deliver within the timescales outline above.
The contents of your order and your delivery postcode area will determine which delivery service we use.
Audi Parts Direct will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Audi Parts Direct shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Please contact us if you have any questions regarding our Delivery options or the Delivery of your order.
The Services we Use
Small Item Orders - These will be Dispatched with Royal Mail 24hr Service
Large Item Orders - These will be Dispatched with DPD, DHL or Royal Mail Tracked 24hr.
We will attempt to dispatch all orders within 1 business day although a 1-2 day dispatch time is common during busy periods.
Upon purchase please leave a mobile number with your contact details, our delivery company will then be able contact you when they are attempting delivery.
Please ensure you select a suitable delivery address where someone will be available to receive the item.
Any orders where delivery cannot be made due to no one being available to receive the item and where no contact is returned from the Buyer to re-arrange deliveries, the item will be returned to us after 5 working days and a returns charge will be chargeable to the Buyer.
International Shipping
***ALL INTERNATIONAL ORDERS ARE SENT USING DHL AND ARE FULLY TRACKED***
Our website is set up for worldwide shipping via DHL. The service we use will depend on the size and weight of the order and also your shipping location.
Europe
European orders are sent using DHLs road service and have a lead time of 1-5 days depending on your location.
| Country | ETA | Country | ETA |
| AUSTRIA | 3 days | LATVIA | 5 days |
| BELGIUM | 2 days | LIECHTENSTEIN | 4 days |
| BULGARIA | 5 days | LITHUANIA | 5 days |
| CHANNEL ISLANDS | 3 days | LUXEMBOURG | 3 days |
| CROATIA | 5 days | NETHERLANDS | 2 days |
| CZECH REPUBLIC | 2 days | NORWAY | 5 days |
| DENMARK | 2 days | POLAND | 3 days |
| ESTONIA | 5 days | PORTUGAL | 4 days |
| FINLAND | 5 days | ROMANIA | 5 days |
| FRANCE | 2 days | SAN MARINO | 3 days |
| GERMANY | 2 days | SLOVAKIA | 4 days |
| GIBRALTAR | 3 days | SLOVENIA | 3 days |
| GREECE | 6 days | SPAIN | 4 days |
| HUNGARY | 3 days | SWEDEN | 4 days |
| IRELAND (REPUBLIC) | 2 days | SWITZERLAND | 4 days |
| ITALY | 4 days |
Rest Of World
We can ship most items worldwide. All orders will be sent using DHL express.
Force Majeure
Audi Parts Direct shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Returns
**PLEASE ENSURE ALL RETURNS ARE SENT BACK IN ORIGINAL PACKAGING. FAILURE TO DO THIS MAY RESULT IN A HANDLING CHARGE BEING DEDUCTED FROM YOUR REFUND**
All customers have the right to cancel within a 14 days. This applies from when your order is delivered. Please notify us immediately if you would like to cancel your order within the 14 period.
If you need to return a product purchased from Audi Parts Direct then you have 14 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned in full with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are made aware of this within 10 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
If goods are not required for any other reason you may still return them within the 14 day period.
Any orders placed through the website, if returned will receive a full refund excluding the Delivery Charges as long as the returned goods are in a resalable state and any goods or accessories that accompany the returned product come back to us as well.
Any orders placed via Email or Telephone Enquiry may also be returned and refunded like the above, within the 14 day period and excluding postage charges but may be subject to a 20% Handling Charge. These orders usually include Special Order or Non-Stocked products which are not offered through the Audi Parts Direct website, not kept in our stock and that have come directly from the manufacturer. Some Special Order parts order directly from the manufacturer in Germany are not eligible for return. This will be explained to you at the time of ordering.
Please contact us if you have any questions regarding returning an order you have made with us.
Please post returns to the following address:
Returns @ Audi Parts Direct
Wagtail Close,
Cardiff Gate Business Park,
Pontprennau,
Cardiff
CF23 8RT
United Kingdom
Please make sure all Returns are accompanied with a Cover Note explaining why the item(s) is being returned.
This returns policy does not affect your legal rights.
Damaged Orders
If your Order is Damaged when you receive it, please contact us so we can resolve the issue as soon as possible.
Any Damaged Orders must be Reported with 48 hours of you receiving the Order.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Audi Parts Direct website, or by phoning us on 02920547568.
Warranty on All Orders - Faulty/Failed Goods
All Parts, Accessories and Merchandise purchased from us are covered with a 2 year warranty with all Audi Dealerships. You can claim this by contacting your local Audi Dealership and booking your vehicle in for diagnoses under Parts Warranty. They will test your vehicle and if it's the item which is at fault the item will be replaced under parts warranty.
Please contact us if you do have any problems with any Faulty/Failed Goods and we will access your claim and guide you through the correct process from there.
Most orders taken before 2pm will be processed and sent for delivery by 5pm the same day if Stock is Available.